Kudos from Our Customers...
Customer A reported that he had several devices that were not connecting
to wifi. He said our technician Mario was awesome and amazing and that everything is now GREAT.
Customer W called and reported that he had no wifi. He
said our technician Tommy was fantastic----and could not
believe he got there so quickly; he is very happy.
Customer H, affected by an outage, wanted to inform us
how professional, nice, and courteous our technician Ben
was. She stated he went above and beyond, and all in all was
great while at her home!!
Customer M reported that our technician Gerald was quick and
very knowledgeable. After Mr M. explained the issue to
Gerald, Gerald knew the cause right away. He was very polite
and Mr M is very, very pleased with Gerald's service today.
From Customer H: Thank you for all the help you gave
us in selecting Fibervision. Everything is working well
and the clarity is amazing. If we need to make any changes
or need service, we will give you a call. Your Tec was
knowledgeable, efficient and polite. Please extend our
thanks to him. Our next door neighbors have about 6 months with
their present company, but will be looking into Fibervision in
the coming future.
reports: We had our STB replaced on Friday (3/8), so now
that is working fine. However, the channel packages that I am
paying for are no longer available. After I called the 24/7
number to see how to get that rectified, Warren called back at
8:15 on Saturday morning to see how he could help. He understood
the problem, and fixed everything, even before the front office
was open. Thanks Warren (and FiberVision) for being so helpful!