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Non-pay Disconnects

We want you as a customer and will do everything possible to work with you regarding billing matters.  If you have problems, please call our Office.  We may be able to assist you with a payment plan.  Below are a few guidelines regarding our Non-Payment procedure.

  1. All bills are due by the 15th of the month.  If we haven’t received your payment by then, we will mail you a Late Notice.

  2. All accounts are subject to disconnect after they are 45 days past due.

  3. We will attempt to call you prior to issuing a Non-Pay Disconnect Order.

  4. We only do Non-Pay Disconnects Monday through Thursday. We do not schedule them for Friday or weekends.  

  5. Internet and Digital Phone disconnects are handled entirely from our Office.  No technician will come to your home.

  6. We will visit your home to perform all cable disconnects.

  7. If it is necessary for our technician to come to your home to disconnect service, he will knock at your door and inform you of his “disconnect” intent.  If you wish to pay your bill in full while he is there, he will accept payment and your Non-Pay Order will be cancelled. 

  8. If our technician comes to your home and you are not there, he will disconnect your service and leave a “generic-type” notice on your door asking you to call our Office. (Please do this.  We’d love to arrange for immediate reconnection.)

  9. Once your service has been disconnected, there will be a $25.00 reconnection fee.  In addition, you will be required to pay your bill up-to-date.  This amount must be paid in cash (or credit card) and hand-delivered to our Office during working hours. We will then issue a Reconnect Order that will be serviced as soon as possible.  (If we receive your payment prior to noon, we will reinstate your service that day.  If we don’t receive it until later in the day, we will add it to tomorrow’s schedule.)

  10. If your service remains disconnected for longer than one month, you will be subject to a total reconnection fee of $50.00.  In addition, you will be required to pay your account up-to-date. Such payments will be required in cash and must be paid in person at our Office.

  11. If you do not return as a subscriber, your account will be charged for all rental cable equipment.  Please return such to our Office, and we will gladly eliminate these charges.

If you are disconnected for non-payment and refuse to pay your outstanding balance, we have no choice but to affect your credit and pursue possible legal action. We regret this but find it necessary if a past subscriber is not willing to work with us regarding his past-due account.