We want you as a customer and will do
everything possible to work with you regarding billing matters.
If you have problems, please call our Office. We may be
able to assist you with a payment plan. Below are a few
guidelines regarding our Non-Payment procedure.
All bills are due by the
15th of the month. If we haven’t
received your payment by then, we will mail you a
All accounts are subject
to disconnect after they are 45 days past due.
We will attempt to call
you prior to issuing a Non-Pay Disconnect Order.
We only do Non-Pay
Disconnects Monday through Thursday. We do not
schedule them for Friday or weekends.
Internet and Digital
Phone disconnects are handled entirely from our
Office. No technician will come to your home.
We will visit your home
to perform all cable disconnects.
If it is necessary for
our technician to come to your home to disconnect
service, he will knock at your door and inform you
of his “disconnect” intent. If you wish to pay
your bill in full while he is there, he will
accept payment and your Non-Pay Order will be
If our technician comes
to your home and you are not there, he will
disconnect your service and leave a “generic-type”
notice on your door asking you to call our Office. (Please
do this. We’d love to arrange for immediate
Once your service has
been disconnected, there will be a $25.00
reconnection fee. In addition, you will be
required to pay your bill up-to-date. This
amount must be paid in cash (or credit card) and
hand-delivered to our Office during working hours.
We will then issue a Reconnect Order that will be
serviced as soon as possible. (If we receive
your payment prior to noon, we will reinstate your
service that day. If we don’t receive it until
later in the day, we will add it to tomorrow’s
If your service remains
disconnected for longer than one month, you will be
subject to a total reconnection fee of $50.00.
In addition, you will be required to pay your
account up-to-date. Such payments will be required
in cash and must be paid in person at our Office.
If you do not return as
a subscriber, your account will be charged for all
rental cable equipment. Please return such to
our Office, and we will gladly eliminate these
If you are disconnected for
non-payment and refuse to pay your
outstanding balance, we have no
choice but to affect your credit and
pursue possible legal action. We
regret this but find it necessary if
a past subscriber is not willing to
work with us regarding his past-due