Internet Q & A
What is High-Speed Internet?
High-Speed Internet is high-speed broadband Internet service
delivered to your home through your television cable. Our
state-of-the-art fiber optic network delivers the Internet at speeds
simply not possible with traditional dial-up services.
How do I reboot my cable modem?
Unplug the AC power cord from
your modem. Wait 30 seconds--then plug it back in. Then
watch the LED indicator to determine whether the box has come back "on
line." You should now be able to access the internet. If
not, try rebooting your computer.
How many Email accounts come with my High-Speed Internet?
With our service, you can
have up to five Email accounts.
Where is FiberVisionFL High-Speed Internet service
It is not available in all our areas. Please call our
Office to verify availability.
Can I watch TV and use your High-Speed Internet at the same time?
Of course—neither signal
will affect the other. But past experience has shown there are
times that more than four active televisions may have signal strength
problems. If this occurs, please call us and we can install a
signal booster to ensure your picture quality.
What type of computer do I need?
Our High-Speed Internet
may be used with PC and Macintosh computers.
Once I get your High-Speed Internet, do I still need an Internet Service
No, you won’t.
We are a full-service provider.
What hardware and software do you provide?
We provides a Cable Labs certified cable modem as part of
your internet service. We also provide one Ethernet cable or one
USB cable with the USB drivers connections. No additional hardware
or software is included.
Can I own my modem or must I lease my modem?
We provide a cable modem to each customer. You are not
able to use any other cable modem with our system.
Is Your High-Speed Internet compatible with America Online service?
You can combine the great content of AOL with the high speed
and constant connection of FiberVisionFL High-Speed
Internet. Contact AOL to learn more about their Bring Your Own Access
program and let them know you will be using FiberVisionFL of High-Speed Internet as your access provider. (AOL service rates are
separate from our High-Speed Internet service charges.)
Is your High-Speed Internet compatible with Sony PlayStation2/X-box?
Yes. One of our High-Speed Internet cable modems can be
hooked directly to a Sony PlayStation2/X-box unit. FiberVisionFL will support the cable modem connection as if it were connected
to a computer. We will not support any issues related to a specific
Can I network more than one computer?
Yes. Please check with a reputable computer electronics
retailer for home networking solutions that are right for you. We will
support a cable modem that is connected to a hub or router to the
gateway or host computer; however, we do not install or support the
network. Our internet service may not be connected to a broadcast server
of any kind.
How long does it take to install internet service?
Installation of High-Speed Internet service may take as long
as two hours depending on your computer and whether any wiring is
required. For scheduling purposes, we request 72 hours notice but will
install your internet tomorrow if you so desire.
offer personal web space or web hosting options?
Not at this time but we expect to in the near future.
Who do I call to reschedule a service appointment?
If you have a change of
plans and are unable to be there for your install appointment, please
call our Office at (352) 854-0408.
How does FiberVisionFL protect my privacy?
Your information is
private. We do not sell it to other companies.