Billing Q & A
Why is my cable service billed in
Unlike a utility where the monthly charges are based on
usage and thus calculated at the end of a billing period,
FiberVisionFL is an entertainment provider.
We charge a standard monthly rate for service, and it is due at
the beginning of our billing cycle. Think of it this
way—you pay before you “attend the event.”
What is a “partial month” charge?
If you add or delete service during the month, your next
bill may reflect an amount for a partial month of service.
The “partial month” fee will either be a charge or a credit and
will reflect the “adjusted” amount carried forward from
the previous month. It will be pro-rated based on the
number of days affected by your change. In effect it
brings your new monthly billing cycle “up-to-date.”
What are the fees and taxes on my
Various taxes and fees are assessed monthly by your local
community, state, and federal governments. These fees and
taxes provide compensation for utility easements,
“right-of-ways,” public access, and the cost of FCC regulation.
The FCC regulatory fee is standard in all communities; other
fees and taxes vary according to local ordinances and
Why is my payment sent to an
We have found it to be both economical and good business to
have our payments processed by a bank. Our local bank
handles all its “lockbox” activity at its Orlando facility;
therefore, your payment is sent there.
What is my “service address?”
It is the physical address where you receive our cable
What is the “service period?”
It is the time period for which you are billed. Since
we bill monthly, it is from the first day of the month till the
last day of the month.
What is the “closing date?”
It is the date your bill was printed. This means your
new statement will not reflect any changes, additions, or
deletions after that date.
What is the “due date?”
It is the date your bill is due. In reality, your bill
is due the first of the month; however, it is not past due until